Frequently Asked Questions
Everything you need to know about your Slide Jewels experience.
What materials are Slide Jewels made from?
Our pieces are crafted using high-quality materials including 18k gold plating, sterling silver, and premium-grade stainless steel to ensure durability and a lasting shine.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are non-returnable unless defective.
Will the jewelry tarnish over time?
Our jewelry is designed to be water-resistant and durable. However, to maintain the brilliance of your pieces, we recommend avoiding direct contact with harsh chemicals, perfumes, and prolonged exposure to salt water.
Do you offer a warranty on your products?
Yes, every Slide Jewels purchase comes with a 12-month limited warranty covering manufacturing defects. This does not cover accidental damage or general wear and tear.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.